Refund and Returns Policy

Effective Date: August 16, 2025

At Arasonali, we are committed to providing premium products and ensuring complete customer satisfaction. If you are not entirely satisfied with your purchase, our Refund and Returns Policy outlines the process, eligibility, and conditions for returning items and receiving refunds.

1. Eligibility for Returns

Products purchased from Arasonali may be eligible for return if they meet the following criteria:

  • Items are returned within 30 days of delivery
  • Products are unused, in their original condition, and in the original packaging
  • Proof of purchase (receipt or order confirmation) is provided

2. Non-Returnable Items

Certain products are non-returnable, including:

  • Gift cards
  • Products marked as final sale
  • Items that have been altered, damaged, or used beyond normal inspection

3. Refund Process

Once your return is received and inspected, Arasonali will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 5–10 business days. Shipping charges are non-refundable unless the return is due to an error by Arasonali.

4. Return Shipping

Customers are responsible for return shipping costs unless the product was defective, damaged during shipping, or an incorrect item was received. We recommend using a trackable shipping service to ensure the item reaches our facility safely.

5. Exchanges

If you wish to exchange a product for the same item or a different one, please contact our customer service team. Exchanges are subject to product availability and the same eligibility requirements as returns.

6. Contact Information

For assistance with returns, refunds, or exchanges, please contact:

Arasonali – Premium Products in Milford, Massachusetts
Address: 5 Ferguson St, Milford, Massachusetts
Phone: (508) 478-9003
Email: info@arasonali.com
Website: www.arasonali.com

By purchasing from Arasonali, you acknowledge and agree to this Refund and Returns Policy, ensuring a smooth, fair, and transparent process for addressing any concerns regarding your premium product purchase.