Shipping Policy – Arasonali

Effective Date: April 9, 2025

At Arasonali, we aim to provide our customers with a smooth and hassle-free shipping experience. Our shipping policy outlines the details of how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms and conditions of this policy.

1. Order Processing

Once you place an order on our website, www.arasonali.com, we work to process and ship your items as quickly as possible. All orders are typically processed within 1-2 business days of being placed, depending on product availability. Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing times may vary during peak shopping periods, such as holidays or promotional events. You will receive an order confirmation email as soon as your order is processed, followed by a shipping confirmation email once your order has been dispatched.

2. Shipping Methods and Delivery Times

Arasonali offers several shipping options to meet your needs. Shipping costs and delivery times will vary based on the shipping method you select and the destination of your order. We offer the following shipping options:

  • Standard Shipping: Delivery typically takes between 3-7 business days within the United States, depending on your location.
  • Expedited Shipping: For faster delivery, expedited shipping is available. Delivery times for expedited shipping range from 1-3 business days.
  • International Shipping: We also offer international shipping to select countries. Shipping costs and delivery times for international orders will be calculated at checkout.

Once your order has been shipped, you will receive a tracking number, allowing you to track your shipment and estimate the delivery time. Please note that delivery times may vary due to factors such as weather conditions, shipping carrier delays, or customs processing for international orders.

3. Shipping Costs

Shipping costs are calculated based on the weight and size of the items in your order, as well as the shipping method selected and your delivery address. The total shipping cost will be displayed during checkout before you complete your purchase.

For domestic orders, we offer competitive rates for both standard and expedited shipping. International shipping costs will be calculated at checkout based on the destination.

4. Free Shipping Offers

At times, Arasonali may offer free shipping promotions on select orders. To be eligible for free shipping, the order must meet the requirements specified in the promotion, such as a minimum purchase amount or shipping within certain regions. Free shipping offers are not applicable to international orders unless specified.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can use the tracking number to monitor the status of your delivery directly through the shipping carrier’s website.

Please note that it may take 24-48 hours for tracking information to update after your order has been dispatched. If you have not received tracking information or if you encounter any issues with your shipment, please contact us at info@arasonali.com or call (508) 478-9003.

6. Delivery Issues

While we work with trusted shipping carriers to ensure timely delivery, we understand that issues may sometimes arise during shipping. If your order is delayed, lost, or damaged during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist you in resolving it.

In cases where a package is marked as delivered but not received, we recommend checking with your neighbors or the delivery carrier for further information. If you are still unable to locate your package, please reach out to us for assistance.

7. International Shipping

Arasonali ships internationally to a select list of countries. During checkout, you will be able to see if we can ship to your location. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Please check with your local customs office for more information about potential additional charges.

Please be aware that delivery times for international orders may vary depending on the shipping carrier, the country, and customs processing.

8. Shipping Restrictions

Some products may have restrictions on shipping due to regulatory or safety reasons. If an item cannot be shipped to your location, you will be notified during checkout, and we will offer alternative options if available.

9. Change of Address or Order Modifications

Once an order has been placed and processed, we are unable to modify the shipping address or make changes to the order. If you realize there is an error with your address, please contact us immediately at info@arasonali.com, and we will do our best to accommodate your request before the order is shipped.

10. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 7 days of receiving your order. We will initiate the return or exchange process for the damaged or incorrect product. Please provide photos of the damaged item and any packaging materials, and we will work with you to resolve the issue as quickly as possible.

11. Contact Us

If you have any questions or concerns regarding our shipping policy, need assistance with your order, or if you are experiencing any issues with shipping or delivery, please feel free to contact us: